CRM & Email Marketing

Email marketing and CRM (Customer Relationship Management) are essential components of modern digital marketing strategies, enabling brands to influence customers in all parts of the purchase funnel with direct messaging that can improve brand recognition, build customer engagement and driving sales or conversions. Building multi-step email journeys using audience filters and data qualifiers ensures relevant and personalized messaging in each email. By integrating CRM systems with automated email platforms, we track customer interactions on the website, including purchase behavior, preferences and demographics to gain insights into our brand’s customers. Our philosophy is enabled by technology, but like all of our communications, is driven by human emotion and customer needs.

Animated flying envelope.

focus areas

  • audience segmentation
  • persona development
  • lead capture and nurture
  • content creation and calendar planning
  • customer journey mapping
  • email marketing automation and personalization
  • campaign management
  • A/B testing
  • optimization reports
  • live performance dashboards

system experience.

Salesforce Marketing Cloud logo

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Salesforce logo.

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Kentico logo.

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SendGrid logo

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related work

Outer Banks email campaign.

Outer Banks Visitors Bureau | CRM/Email Marketing

have you signed up for OuterBanks.org emails yet?

Screenshots of Instagram posts from the Look Forward Wisconsin account.

WEDC Talent Attraction | CRM/Email Marketing

how do you ensure a successful customer journey?

Two Hoffman York employees holding a PR and Comms award.

other areas of expertise

services